Frequently Asked Questions(FAQ)
Frequently Asked Questions About Hotel Boutique Posada del Ángel in Cuenca
Hotel Boutique Posada del Ángel · Cuenca
Everything you need to plan your stay. Select a question to read the answer.
Where is Hotel Boutique Posada del Ángel located in Cuenca?
We are located at Simón Bolívar 14-11 and Estévez de Toral, in the San Sebastián neighborhood of Cuenca’s Historic Center, approximately 700 meters from Calderón Park and the New Cathedral.
Does the hotel have parking?
Yes. Parking is included for hotel guests, with advance reservation and subject to availability. The parking facility is approximately one and a half blocks from the hotel.
Is breakfast included?
Yes. A full American breakfast is included with every room and is served daily in our colonial courtyard.
Is Hotel Boutique Posada del Ángel pet-friendly?
Yes. Pets are welcome upon prior request. Please contact the hotel before arrival so we can coordinate your stay.
Is there a restaurant inside the hotel?
Yes. Mangiare Bene is our on-site Italian restaurant, specializing in artisanal pasta, risotto, lasagna and meat dishes.
Do you offer free Wi-Fi?
Yes. Free Wi-Fi is available in all rooms and common areas. See all our hotel facilities.
What room types are available?
We offer rooms for solo travelers, couples, families and groups, including Economy, Standard and Superior options with capacities from one to five guests. Compare all options on our Rooms page.
How far is the hotel from Cuenca’s New Cathedral?
The New Cathedral and Calderón Park are approximately a 7 to 10-minute walk away. Discover more attractions in our Cuenca travel guide.
Does the hotel have an elevator?
No. Hotel Boutique Posada del Ángel is set in a restored 200-year-old heritage mansion without an elevator. Our staff is available to assist guests with their luggage.
What are the check-in and check-out times?
Check-in begins at 2:00 PM (14:00), and check-out is until 11:00 AM. Free luggage storage is available for hotel guests.
How can I book directly?
You can check availability on our secure Reservations page or contact Hotel Boutique Posada del Ángel for personalized assistance.
Why choose Hotel Boutique Posada del Ángel?
Our hotel combines a privileged Historic Center location with the atmosphere of a restored heritage home, personalized hospitality, breakfast, modern comforts and an on-site Italian restaurant.
Ready to plan your stay?
Conditions for planning your stay
Prices and VAT
the indicative rates on this page include VAT and American breakfast. Holiday rates are quoted separately.
Deposit
a 20% deposit is required for regular dates and 50% for holidays. The usual deadline to pay the deposit is 24 hours. Coordinate payment and reservation confirmation with reception.
Payments
we accept cash, bank transfers and cards, with no surcharge for the payment method.
Children and cots
children aged 3 and under stay at no charge when sharing a bed with their parents. Children aged 15 and under who are charged receive a USD 5 discount per child, per night. Provide their ages and confirm the bed layout when requesting a quote. Cots are not available.
Pets
pets are accepted on request. A one-time fee of USD 35 per pet, per stay applies. Confirm pet admission with reception before booking. In common areas, pets must be on a leash, remain beside their owner and avoid noise that disturbs other guests.
Early check-in and late check-out
each carries a surcharge of 50% of the nightly rate for the room type booked. You may request arrival up to 6 hours before the standard check-in time or departure up to 6 hours after the standard check-out time. Coordinate your request with reception before your stay.
Luggage
you can leave your bags in our luggage storage at no charge.
Accessibility
we have wheelchair access and one adapted room for guests with disabilities. Confirm availability and your specific requirements with reception before booking. There is no lift; other rooms require stairs.
Transfers
all transfers have an additional charge. Contact reception to coordinate the service and confirm the price.
Breakfast
the included American breakfast is served from 7:30 a.m. to 10:00 a.m.
Cancellations for regular dates
if you cancel at least 15 days before arrival, you may request a deposit refund or change your dates. After this deadline, only a date change to a non-holiday period is permitted; the deposit is not refunded. Coordinate the change with reception.
No-show
if a guest does not arrive and gives no notice, the deposit is not refunded.
Holidays
a minimum stay of two nights applies to all holidays. Reservations are non-refundable; date changes are permitted, but not to another holiday period. Coordinate the change with reception.
Are holiday reservations refundable?
No. Holiday reservations are non-refundable. Contact reception to confirm the conditions of your reservation.
How much does a room cost?
For regular dates: single rooms from USD 35, double rooms from USD 60, triple rooms from USD 85, quadruple rooms from USD 90 and quintuple rooms from USD 100 per room, per night, including VAT and American breakfast. These rates do not apply during holidays. Compare rooms and indicative rates.
Reservations, special requests and getting here
When is my reservation confirmed?
Your reservation is confirmed once we receive and verify your deposit. Send your payment receipt via WhatsApp to +593 96 350 8378 so we can attach it to your reservation.
Can I request an extra bed?
If you need an extra bed in addition to the beds already in your room, contact reception via WhatsApp in advance. Availability must be confirmed and the cost depends on your dates; request a quote from the hotel.
Do you offer group rates?
We consider parties of more than 8 people to be groups and offer a 10% discount. Contact reception for a quote for your dates and room arrangements. Groups staying during holidays also require a 50% deposit. The same cancellation policies apply to groups and individual reservations, depending on whether the booking is for regular dates or holidays.
What should I do if I have special dietary requirements?
Tell reception about your dietary requirements via WhatsApp before booking and ask which options can be confirmed for your stay.
How do I get to the hotel?
We are at Simón Bolívar 14-11 and Estévez de Toral, in the San Sebastián neighborhood of Cuenca’s Historic Center. From the airport, you can take a taxi for approximately USD 2.50–3.00, or take the tram and get off at the 3 de Noviembre station. The taxi fare is indicative and should be confirmed with the driver. See the map on our contact page and message us via WhatsApp to coordinate your arrival. If you are driving, reserve parking in advance, subject to availability, approximately one and a half blocks from the hotel. All transfers have an additional charge; contact reception to coordinate the service and confirm the price.
Let us help you plan your stay
Contact reception to confirm availability and coordinate your requests.