Privacy Policy

At Hotel Boutique Posada del Ángel, we value your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, make a reservation, or stay with us.

1) Data Controller Information

Trade Name: Hotel Boutique Posada del Ángel
RUC (Tax ID): 0101834505001
Address: Bolívar 14-11 and Estévez de Toral (Corner), Historic Center, Cuenca, Ecuador
Phone: +593 7 2840695
WhatsApp: +593 99 952 8496
Email: [email protected]

2) Personal Data We Collect

We may collect the following personal data depending on the channel and service used:

  • Identification and Contact Data: Full name, nationality, ID/passport number, date of birth (when applicable), address, email address, and phone number.
  • Booking and Stay Data: Travel dates, number of guests, preferences, special requests, accommodation history, and incidental expenses during your stay.
  • Billing and Payment Data: Invoicing details, payment receipts, and necessary payment processing data (Note: We do not store complete sensitive credit card details; these are handled securely by authorized payment gateways).
  • Communications: Messages sent via contact forms, email, WhatsApp, or social media.
  • Technical Data: IP address, browser type, cookies, pages visited, and usage metrics.

3) Purposes of Processing

We use your personal data for the following purposes:

  • Reservation Management: Handling bookings, confirmations, modifications, cancellations, and guest stays.
  • Customer Support: Answering inquiries via website forms, email, WhatsApp, or social media.
  • Billing and Legal Compliance: Fulfilling accounting, tax, and tourism legal requirements.
  • Security and Fraud Prevention: Ensuring the safety of guests, staff, and facilities.
  • Service Improvement: Enhancing guest experience, quality control, and internal evaluation.
  • Marketing and Promotion: Sending special offers and updates (only with your explicit consent or where legally allowed).

4) Legal Basis for Processing

We process your data under recognized legal grounds, including:

  • Performance of a Contract: Managing hotel reservations and accommodation services.
  • Legal Obligation: Invoicing, guest registration, and compliance with Ecuador’s tax laws.
  • Consent: Subscriptions to promotional emails and marketing communications.
  • Legitimate Interest: Securing facilities, preventing fraud, and improving services.

5) Data Sharing and Third Parties

We only share personal data when strictly necessary with:

  • Online Travel Agencies (OTAs): Platforms such as Booking.com, Expedia, or Airbnb when bookings originate from them.
  • Payment Processors: Financial institutions for secure payment processing and refunds.
  • Technology Providers: Web hosting, email systems, analytics, and CRM services operating under strict data protection terms.
  • Competent Authorities: When required by law or valid legal requests.

We do not sell your personal data.

6) International Data Transfers

Some technology providers may operate servers outside Ecuador. In such cases, we ensure proper contractual and technical measures are in place to safeguard your information according to applicable data protection standards.

7) Data Retention Period

We store your personal data only for as long as necessary to fulfill the purposes described above, as well as to comply with tax, accounting, and tourism retention requirements. Afterward, data is safely erased or anonymized.

8) Information Security

We apply technical and organizational measures to prevent unauthorized access, loss, or misuse of your personal information. However, no online communication channel is 100% immune, so we advise against sending unnecessary sensitive information over open networks.

9) Your Data Rights and How to Exercise Them

Under applicable privacy legislation (including Ecuador’s LOPDP), you have rights of access, rectification, deletion, opposition, portability, and suspension regarding your personal data.

To exercise your rights: Email us at [email protected] with the subject “Data Protection Request”, including:

  • Your full name
  • ID or passport number
  • The specific right you wish to exercise and a description of your request

10) Minors’ Data

Data belonging to minors (e.g., family reservations) is processed strictly to manage accommodation and always under the supervision of a parent or legal guardian.

11) Cookies and Tracking Technologies

Our website uses cookies, Google Analytics, and Meta Pixel to optimize performance, measure traffic, and improve user experience. You can block or clear cookies at any time through your browser settings.

12) Third-Party Links

Our site may include links to third-party services (such as WhatsApp, Booking, or Google Maps). We do not control their privacy policies and encourage you to review their terms separately.

13) Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or technical improvements. Revisions will take effect upon being published on this page.